Late Availability Offer
Holiday Apartments
Holiday Lettings - Terms & Conditions
Whilst every effort is made to ensure that clients are allocated the apartment requested, we reserve the right to provide an alternative apartment provided that it is at least to the standard of the apartment originally requested. Where possible we upgrade, although this is not guaranteed.
TELEPHONE CHARGES: These vary from property to property but are usually 20p per unit plus £5 per week line rental on all properties whether or not outgoing calls are made.
OFFICE HOURS: Office hours for checking in are from 08.00 to 15.00 Monday to Friday. We are closed for National Holidays.
OUT OF HOURS ARRIVALS: Guests arriving outside normal office hours should be aware that the taxi transfer service is necessary, so that keys can be provided when our office is closed. If guests do not require the taxi transfer we may be able to arrange a personal check-in at cost of £30.
EARLY MORNING ARRIVALS: Guests are advised to book from the night before to guarantee access to their apartment before 1.00pm.
TAXI SERVICE: We strongly recommend our reduced rate taxi service at the rate of £60 per trip from Heathrow and £80 per trip from Gatwick and £90 from Stansted with a maximum of 4 passengers included at that price. The taxi can take 5 passengers and there will be an extra £10 charge for 5th passenger. The price includes 40 minutes waiting time at the airport but does not include parking charges or additional waiting time. The telephone number of the taxi service if you have any difficulties at the airport is 07831 637 659 or 07956 178719.
On major bank holidays such as Christmas Day, Boxing Day, New Year's Eve , New Year's day, the taxi drivers may impose an additional charge and you should check this with us in advance. Arrivals on these dates MUST accept the taxi service as our office will be closed.
PLEASE NOTE - IF YOU BOOK OUR TAXI TRANSFER SERVICE AND SUBSEQUENTLY FAIL TO MEET DRIVER AT THE AIRPORT, YOUR CREDIT CARD WILL BE CHARGED FOR FULL COST OF THE TAXI TRANSFER TOGETHER WITH PARKING AND WAITING TIME. IF YOU ARE DELAYED IN ANY WAY DUE TO CUSTOMS/IMMIGRATION ETC, PLEASE PHONE DRIVER TO MAKE HIM AWARE , FAILING WHICH HE MAY ASSUME YOU WERE NOT ABOARD THE FLIGHT AND LEAVE THE AIRPORT.
CANCELLATION: Our cancellation policy for the apartments is deposit lost if cancelled more than 6 weeks before arrival. If cancellation is less than 6 weeks before arrival, then full rental will be due to owner. Clients are strongly recommended to ensure that they have suitable travel insurance arranged at the time of booking.
LOSS OR DAMAGE: Any loss, damage or staining in the apartments must be paid for, whether accidental or deliberate, and therefore, due care and attention is advised. Although end of tenancy cleaning is included in the price, unless otherwise stated, if the apartment is left in a more than usually dirty or messy condition, a local charge for extra cleaning will be levied.
MAXIMUM OCCUPANCY: Occupancy of the apartment stated in page one cannot be exceeded under any circumstances. Additional guests cannot be accommodated, and failure to inform us could render the reservation as cancelled and no refund will be given unless we are able to re-let.
LOST KEYS: It is vital that clients DO NOT take keys away at the end of their stay or lose them during their stay If this happens, then the cost of a new locking system, to maintain security, and the cost of extra key cutting will be charged to the client's credit card.
NO SMOKING POLICY: Clients should be aware ALL OUR PROPERTIES ARE 'NON SMOKING'. If clients do smoke in a NON SMOKING property, then the owner of that property will exercise his/her right to charge for cleaning of curtains, carpets, upholstery and any other method needed to rid the property of odours, smoke pollution and damage caused by smoking.